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Star500, Inc :: Contact Information

Contact Information

Privacy statement
Privacy Statement

This notice describes our privacy policy. By visiting our web site, you are accepting the practices described in this privacy notice.

Star 500 Inc. is aware of your concerns about using your e-mail and personal information. Your e-mail address and other information provided to us will not be available to advertising companies under any circumstances. This website contains links to other websites. Star500, Inc. is not responsible for the privacy practices or the content of these websites.

We collect the following information

Information that you provide us is received and stored along with any information you enter on our website or that you give us in any other way. You can choose not to provide certain information, but this will limit your ability to purchase products offered on our website.

When you place an order with us, your contact information is used to communicate with credit companies, US Postal Service and other shipping companies. You may opt-out of these communications by canceling your order.

We use customer contact information to customize future shopping, to improve our website, to send you information about our company, and to inform you of sales and special offers. If after receiving a non-order related e-mail you do not want to receive such e-mails in the future, feel free to Contact Us or Opt-Out when receiving the e-mail.

We obtain information about you when you search, make a purchase, communicate with customer service, or post information on the website. For example, you provide information when you search for a product, place an order, provide information to update or create your account, communicate with us by phone, e-mail, or create any wish list. The information collected typically includes your name, address, and phone number, credit card information, people to whom purchases have been shipped, including addresses and phone numbers, contents of reviews, and any other personal information that you provide to us.

Automatic collection of information: If you purchase any products online, or have any other interaction with our website, we will receive and store information that you provide or that is generated by your actions.

The information we receive or can determine from your interaction with our website includes your Internet (IP) address, e-mail address, web browser type and version, operating system and computer platform, purchase history, the full Uniform Resource Locator (URL) through, and from our website, including date and time, products you viewed or searched for, areas of our website you visited, and the phone number you used to call our toll-free number. We also may log the length of time of your visit and the number of times you visit and purchase from us.

E-mail communications: We provide e-mail links on our "Customer Service" page that allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any e-mail that we send to you, if your computer supports such capabilities. If you send us any e-mail, we will retain such e-mail and your e-mail address for response.

Information from Other Sources: If we receive any information about you from other sources, we may add it to our account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records, account information, purchase or redemption information, and page-view information from business partners who operate their own websites or for which we provide any services, search term and search result information from searches conducted through the website, and credit history information from credit bureaus, which we use to help prevent and detect fraud.

Sharing of information

Promotional offers may be sent to you. We may send you offers on behalf of our company if we believe that you may be interested in receiving these offers. If, after receiving a non-order related e-mail, you do not want to receive such e-mails in the future, feel free to Contact Us.

Legal requirements and protection of Star 500, Inc. and others: We may release your account and other personal information if we believe release is appropriate or necessary to comply with the law, to enforce or apply our website terms of use and other agreements, or to protect the rights, property, or safety of our users, or others. This information may be released or exchanged with other companies and organizations to protect against fraud, or for credit risk reduction. We will cooperate with law enforcement and judicial authorities, and we may provide personally identifiable information to appropriate government authorities upon receipt of a subpoena or court order, or to cooperate with a law enforcement investigation. We will fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement agencies activities that we in good faith believe to be illegal. We undertake no obligation or duty to release such information, however, unless we are required to do so under applicable law.

Other circumstances: If we want to share personal information other than as permitted or described above, we will notify you, and you may choose to instruct us not to share the information.

Security of information stored by us

During transmission of information by you to our website, we use Secure Sockets Layer (SSL) software, which encrypts information you input. We will not reveal your credit card number when confirming an order, but we have to transmit the credit card number to the credit card processing company during order processing.

To the extent that you use our website, and connect to us through your computer, anyone with access to your computer may be able to access our website and conduct transactions in your name. We have no ability to know who has access to your computer, or to your credit card information, or who you have authorized to use such computer or information. Persons with access to your computer may be able to view any private or stored account information or other information that you have given to us. Accordingly, you are responsible for any transactions that are made in your name by someone who has access to your computer or your credit card number. It is important for you to protect against unauthorized access to your computer.

Your right to choose (Opt-Out)

You may choose not to provide information. If you choose not to provide necessary information, we may not be able to process your orders or inquiries. If you update any information, we may keep a copy of the previous information for our records.

We may change these terms

Whether or not you have viewed our terms and conditions of use of our website, or our privacy notice, and whether or not you have chosen to not receive notices from us, those terms and notices will still govern your use of our website. We may update or change our terms of use and our privacy notice at any time, as we determine is appropriate. It is your responsibility to review them for changes.

Use of our website by children

Star500 Inc. does not sell products for purchase by children. If you are under 18, you may use our website only with the permission of a parent or guardian.

Terms and conditions of use, notices, and revisions

If you choose to visit our website, your visit and any dispute over privacy is subject to this privacy notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of California. If you have any concerns or questions about our Privacy Statement, the practices of this site, or your dealings with our website, you can contact:

Star 500, Inc.
12965 Arroyo St
San Fernando, CA 91340

Attn: Administrator

Still have a question?

If you did not find what you needed here, feel free to call us at 1-888-498-1428 to speak with a Customer Service Representative (Mon - Fri, 9:00 am to 5:00 pm PST).