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FAQ



  • Orders
  • Shipping
  • Returns
  • Gift Certificates
  • Top 10 FAQ
  • General

Adding Items to Your Shopping Cart

  • To order an item from Star 500, select the size of the item and click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, click on the "Continue Shopping" button to keep searching or browsing until your cart contains all of the items you would like to order. You can access the contents of your Shopping Cart at any time by clicking the "View Cart" icon at the top of the page.

Payment Options

  • Star 500 accepts Visa, MasterCard, American Express, Discover, Visa Check Card, Star 500 gift certificates, checks, money orders, and cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

Shipping Rates

  • Country Ship Method First Item Each Additional Item
    United States Priority Mail $ 4.99 $ 1.00
    United States Express Mail $ 20.00 $ 3.00

    All stickers and patches include shipping and handling in the price of the item.
    Please note that a $ 10.00 minimum order does apply to all orders.

    We do not offer Express Mail for orders which only contain Stickers.

Shipping Methods

  • At this time, our standard shipping method is US Priority Mail. We also offer Express Mail for an additional fee. Express Mail orders can only be shipped to the Billing Address of the credit card.

Estimated Delivery Time

  • We do our best to send out all orders in the least amount of time possible. Most orders will be shipped on the following business day. Orders shipped to an address different than the billing address will be processed and shipped within 3-5 days after the order has been placed.

Refunds

  • All items must be new and unwashed in order to receive a refund (shipping and handling fees are not refundable). To receive a refund, please send the item back with a copy of the invoice. Be sure to include a brief note on theinvoice requesting a refund. Then send it to:

    Star 500
    C/O Refunds Department
    511 Fifth Street Unit B
    San Fernando, CA 91340

Exchanges

  • All items must be new and unwashed in order to exchange the items. To exchange an item, please send the item back with a copy of the invoice (customer is responsible for shipping fees). Be sure to include a brief note on the invoice stating the item number, description and size of the T-shirt you would like to exchange it for. Please send your return to the following address:

    Star 500
    C/O Exchanges Department
    511 Fifth Street Unit B
    San Fernando, CA 91340


Gift Certificates

  • Gift certificates can be ordered in any amount between $10.00 and $5,000.00. They can be delivered via e-mail or physical mail anywhere in the United States, and there are no shipping charges for sending them. You may have them personalized and sent directly to the recipient, or you may have them sent to yourself, for you to present in person.

    Note: We can accept only credit cards and Visa check cards as payment when purchasing a gift certificate.
    To purchase a gift certificate:
    • Go to our Gift Certificate page.
    • Click the "Order Gift Certificates" button.
    • Follow the directions to order the type of gift certificate you prefer: e-mail or physical certificate.
    • Then proceed to Checkout


Do you have a catalog?

  • No, we are in the process of printing a new Star 500 Catalog.

How do I find an Item?

  • You may either search for an artist or band by using the search box on top of each page or browse through our categories.

Do you ship to my Country?

  • At this time, we only ship to the United States.

What is the availability of an item?

  • All items listed are available unless noted that it is sold out. Please note that unprocessed orders have not been deducted from our stock, and may not be reflected immediately on our web site. To find out the sizes available for of a particular item, please use the Size drop down menu below the image of the T-shirt in the Product Detail page.

Are the T-shirts Pre-shrunk?

  • 95% of all Star 500 T-shirts are preshrunk. However we are unable to distinguish which items have or have not been pre-shrunk.

Do I have to pay taxes?

  • If you are a California resident, then you must pay the 9% Sales Tax. If you reside in any other state, no tax will be charged to your order.

Can I order by Phone?

  • -Please choose the items you wish to purchase and add them to your cart.
    -After you have finished shopping, please proceed by clicking on Checkout.
    -Fill out the Billing and Shipping information and click "Continue".
    -From the Payment Options list, please choose "Phone Orders" and Continue.
    -On the following page, please verify all your entered information and Submit Order.
    -After submitting the order, you will receive an e-mail with an Order ID # and a toll free number.
    -Please call us with your order ID and credit card number.

How long does it take to receive an order?

  • In the USA, if you order on line, your T-shirt should arrive within 5-8 business days. If you order off line with a Personal Check, Money Order or Cashier's Check, your order should arrive within 15-20 business days after receiving the order and payment.

    Note: If paying by credit card and your credit card billing address is differant than the shipping address, it may take an additional 3-5 buisness days to process your order.

Are your T-shirts original and licensed?

  • Yes, we deal directly with licensed vendors only.

Is your web site secure?

  • During transmission of information by you to our website, we use Secure Sockets Layer (SSL) software, which encrypts information you input. We will not reveal your credit card number when confirming an order, but we have to transmit the credit card number to the credit card processing company during the order process.

T-shirt Washing Tips

  • All T-shirts are washable. The prints are not heat transferred, they are silk screened onto the fabric. This process insures greater durability than any heat transferred process.

    • It is always better to turn the T-shirt inside out first. Turning the T-shirt inside out will protect the printed area from rough surfaces in the machine and other laundry.
    • Do not use washing agents containing any bleach.
    • Hand washing is always perferable to ensure the maximum life span of all printed T-shirts.
    • When machine washing, use only cold or warm water and a gentle cycle.
    • To dry your T-shirt you can lay flat to dry or if you are using a dryer then leave the T-shirt inside out and dry on a low heat setting.


T-shirt Sizes

  • The majority of our T-shirts are in Adult Mens sizes. The approximate waistline measurements for these T-shirts are as follows:

    Small - 34" to 36"
    Medium - 38" to 40"
    Large - 42" to 44"
    X-Large - 46" to 48"
    XX-Large - 50" to 52"


    Some of our T-shirts are European Cut and tend to run one size smaller than Standard Adult sizes.

    Note: All European Cut T-shirts are identified on the item page.